FAQ's  


 

 

Frequently Asked Questions

 
  1. ChemSketch FAQ page
  2. "Smartness" of algorithms
  3. Database software
  4. Limitations of the algorithms
  5. Drawing and modelling
  6. End-of-Life and Maintenance Contracts
  1. Problems with ACD/Labs software
  2. Input/Output Formats
  3. Computer-related
  4. Pricing
  5. ACD/ChromManager - Waters Millennium/Empower Integration

Problems with ACD/Labs software

Q: Where do I report suspected bugs?
A: For freeware, please go to ACD/Labs Freeware Forum. For purchased software, contact Support.
 
If you think there's something we should check out, we would like to hear about it. Please do the standard check for reproducibility first - i.e., if you exit the software and then re-start and repeat the steps, does the problem still happen? If you have other software running concurrently, try quitting those applications and re-starting. Give as many particulars about the problem as you can think of, such as your operating system, what you were doing prior to the "glitch" happening, and what the error outcome is. We make every attempt to have robust and properly-functioning code, but occasionally something slips by us and we try to correct it in timely fashion.

Further questions?

Do you have a question that has not been covered on this page or on our web site? If you have a question regarding any aspect of ACD/Labs software, please e-mail us and we will do our best to answer it.
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This page was last updated 20 November 2006
 

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