March 11- 16, 2001. Orlando, Florida, USA, 42nd ENC

The ACD/Labs Quality Process - Bugs, Bug Tracking and Patches

Gavin Shear

Abstract

A good Quality Assurance system does not simply test and fix bugs. It must embrace all elements of the software life cycle including a quality design process, thorough testing, defect analysis and correction procedures.

Since ACD/Labs offers a multi-module software solution, the possibilities for potential problems during the development cycle are numerous. What systems do ACD/Labs use to ensure the quality development process prior to software release and post release? How does ACD/Labs respond to bug reports, and feature requests? What happens when a bug is uncovered?

We will take you through the ACD/Labs software life-cycle, and shed light on the unique bug-tracking system that has been developed by our programmers. We'll see how our users are able to direct future developments of our software, and become a part of an interactive, collaborative development process.

Looking forward, there are exciting things in store for users of ACD/Labs software. Our new patch upgrade system promises to provide even faster response to bugs and feature requests, allowing users to implement improvements at the click of a mouse.

Download the presentation in PDF format (330 Kb) or MS Power Point 97/2000 format (546 Kb ZIP file).